Job Summary
Discover an After-Hours Corporate Travel Consultant career with Direct Travel!
As one of the fastest growing Travel Management Companies (TMC) in the world, we're a leading provider of corporate travel management, leisure, and meetings and events services. We leverage the expertise of our people, where we enable our clients to derive the greatest value from their travel programs from our offerings of superior customer service, progressive technologies, and significant cost savings.
Our After-Hours Team is dedicated to providing a cost effective, high quality emergency travel service to corporate travelers 24/7. Our wonderful agents are problem solvers, customer focused, and team players. They have developed a unique street-wise sense about emergency corporate travel and are empowered to do what it takes to solve any problem encountered by the corporate traveler.
The Opportunity:
We have a great opportunity for a Sr. Corporate Travel Consultant. This position works evenings, weekends and holiday shifts. Please note that Saturday and Sunday shifts are required. The GDS' used are Apollo, Worldspan and Sabre. To be considered for an interview, you must have experience in at least 2 of the GDS' listed.
What You Will Do:
Complete domestic and/or international travel arrangements for clients which may include air, hotel, ground transportation, and rail
Support one or more accounts
Interact with traveler or travel arranger and provides 1st level of support for customer service.
Ensure compliance of a clients travel policy while utilizing agency preferred vendors to maximize profit
Adhere to company standards in delivering customer service including telephone and email etiquette, and follow prescribed customer service escalation procedure.
Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment
We're Looking for these Qualifications:
Minimum 8 years of corporate travel consultant experience
Ability to create domestic multi-segment, multi-destination itineraries
Must demonstrate travel industry knowledge
Proficiency in at least 2 of the 3 GDS' (Apollo, Worldspan, Sabre)
Ability to meet and exceed required performance standards
Excellent customer service skills required
Excellent verbal and written communication skills required
Minimum knowledge of Outlook skills and basic Microsoft platform
We do offer our full-time employees a great culture, a work from home opportunity and employee benefits (medical, dental, vision + others).
ETS is an EOE/AA/Veteran/People with Disabilities employer.
