Job Summary
An information technology company needs applicants for an opening for a Remote After Hours Tier 2 Help Desk Technician.
Core Responsibilities of this position include:
- Providing after-hours remote technical support to federal client over 24x7 coverage
- Supporting resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues
- Providing remote technical support for in scope workstations and mobile devices
Must meet the following requirements for consideration:
- 2 years of relevant, applicable professional experience in managing end user IT support services
- Experience with managing customer expectations and delivering the highest level of quality customer service
- BMC Remedy experience
- Working knowledge of Federal IT (including HW and SW) and cybersecurity requirements, policies and standards
- Possess or ability to obtain a Tier 4 High Risk Public Trust Clearance