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Remote Agent Technology Support Analyst in Plano

Job is Expired
Location: Texas
Compensation: To Be Discussed
Staff Reviewed: Mon, Dec 10, 2018
Job Category: Customer Service, Information Technology
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A contact centers solutions company is in need of a Remote Agent Technology Support Analyst in Plano.

Core Responsibilities of this position include:

  • Monitoring ticketing systems
  • Providing first level tech support responses for issues
  • Providing direct remote support for standard technological issues

Qualifications Include:

  • 1-2 years’ end-user technical support experience
  • Ability to study and understand project technology requirements
  • Proficiency with Microsoft Office software programs
  • Basic knowledge of troubleshooting techniques
  • Ability to efficiently manage multiple tasks simultaneously

COMPLETE JOB DESCRIPTION

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