Job Summary
A a technology company specializing in alcohol monitoring systems needs applicants for an opening for a Remote Customer Service Representative in Allentown.
Core Responsibilities of this position include:
- Receiving challenging calls transferred from Tier 1 agents
- Assisting and troubleshooting customer concerns
- Verifying data and information using a verification process
Skills and Requirements Include:
- One year of Call Center, Sales, or leadership experience
- Strong computer skills
- Ability to handle stressful customer interactions
- Excellent verbal and written communication skills
- Able to handle/process high call volumes
- Computer connected to the internet via an Ethernet cable
