Remote Analytics Services Manager

Job Summary

A company is looking for a Manager of Analytics Services (Consumer Experience and Call Center) to lead a multidisciplinary analytics team focused on enhancing consumer and patient experience.

Key Responsibilities

• Define consumer and patient experience analytic requirements and align strategies with enterprise goals
• Design and implement scalable analytical solutions using Databricks, Power BI, and Tableau
• Identify process enhancements to improve customer journey and call center performance while managing stakeholder engagement

Required Qualifications

• Bachelor's Level Degree (Required)
• 5+ years of experience in the Clinical/Business Sectors (Required)
• 5+ years of experience in Healthcare (Required)
• Proficiency with Agile frameworks, Databricks, Power BI, and Tableau preferred
• Demonstrated experience in project management and quantitative research design