Remote Appliance Customer Service

Job Summary

A company is looking for a Remote Appliance Representative to provide customer service and support for appliance replacement orders.

Key Responsibilities

• Handles inbound phone calls regarding appliance replacement orders and provides customer service for upgrades and cash-in-lieu options
• Interprets customer contracts to determine appropriate replacement models based on current appliances
• Assists customers in finding comparable replacement appliances from an approved list of vendors and resolves escalated customer service issues

Required Qualifications

• High school diploma or GED required
• 1-3 years of customer service experience or equivalent combination of education and experience
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Ability to adapt to a fast-paced environment and multitask effectively
• Computer skills in a Windows-based environment (Microsoft Word, Excel, Outlook)