Remote Appliance Customer Service

Job Summary

A company is looking for a Remote Appliance Representative.

Key Responsibilities

• Handles inbound phone calls regarding appliance replacement orders and provides customer service for replacements and upgrades
• Interprets customer contracts and determines appropriate replacement models based on their current appliances
• Assists customers in finding comparable replacement appliances from approved vendor suppliers and resolves escalated customer service issues

Required Qualifications

• High school diploma or GED required
• 1-3 years of customer service experience or equivalent education and experience
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Ability to adapt to a fast-paced environment
• Computer skills in a Windows-based environment (Microsoft Word, Excel, Outlook)