Job Summary

An email service for developers needs applicants for an opening for a Remote Application Support Administrator.

Candidates will be responsible for the following:

• Handling level-appropriate customer support requests
• Escalating support requests as necessary through the appropriate channels
• Documenting all customer support phone calls/chats via the ticketing system

Required Skills:

• High school diploma or equivalent
• 2+ years of customer service via phone, chat, and ticket support
• A basic understanding of email receipt and delivery
• Basic knowledge of concepts surrounding email composition
• Knowledge of email deliverability techniques such as IP and domain reputation
• Ability to execute commands in multiple programming languages