Remote Appointment Scheduling Customer Service Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Dec 29, 2020

This job expires in: 2 days

Job Category: Administrative

Remote Level: 100% Remote

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing firm needs applicants for an opening for a Remote Appointment Scheduling Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

  • Contacting assigned list of Veterans to determine their medical appointment scheduling preference
  • Tracking all booked and arrived appointments for patients generated through outreach efforts
  • Ensuring patient confidentiality with the handling of all patient health information and records

Applicants must meet the following qualifications:

  • High school diploma, GED, or equivalent education
  • Minimum of one (1) year experience in a medical or health insurance environment
  • Minimum (1) year of outbound call experience
  • Knowledge of medical terminology (provider specialties, ICD/CPT codes etc)
  • Proficiency in Microsoft Office Suite
  • Ability to type 35 WPM and 2+ years' computer experience

COMPLETE JOB DESCRIPTION

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