Job Summary
A staffing firm needs applicants for an opening for a Remote Appointment Scheduling Customer Service Representative.
Individual must be able to fulfill the following responsibilities:
- Contacting assigned list of Veterans to determine their medical appointment scheduling preference
- Tracking all booked and arrived appointments for patients generated through outreach efforts
- Ensuring patient confidentiality with the handling of all patient health information and records
Applicants must meet the following qualifications:
- High school diploma, GED, or equivalent education
- Minimum of one (1) year experience in a medical or health insurance environment
- Minimum (1) year of outbound call experience
- Knowledge of medical terminology (provider specialties, ICD/CPT codes etc)
- Proficiency in Microsoft Office Suite
- Ability to type 35 WPM and 2+ years' computer experience
