Remote Appointment Specialist

Job Summary

Reconnecting with existing customers, the full-time Remote Appointment Specialist will make phone calls to book service visits while managing a national appointments calendar in a fully remote environment.

Key responsibilities

• Make high-volume outbound calls to customers to schedule service appointments
• Maintain and organize the national appointments calendar, including rescheduling as needed
• Engage with customers in a warm and friendly manner to encourage appointment bookings

Required qualifications

• Experience in call center, inside sales, customer service, or similar roles with high call volume
• Comfortable with technology and knowledgeable about devices and systems
• Organized and self-directed, able to manage tasks in a fully remote setting
• Familiarity with CRM systems, with Microsoft Dynamics experience being a plus
• Background in appointment-setting roles or retail support environments is preferred