Remote Appointment Specialist

Job Summary

Reaching out to existing customers, the full-time Remote Appointment Specialist will manage appointment bookings and maintain a national calendar while working in a fully remote environment.

Key responsibilities

• Conduct warm outreach calls to reconnect with customers and schedule service visits
• Maintain and organize the national appointments calendar, handling rescheduling as needed
• Utilize technology and CRM systems to efficiently manage customer interactions and appointments

Required qualifications

• Experience in high call volume environments such as call centers, inside sales, or customer service
• Comfortable with technology and able to discuss devices and systems confidently
• Organized and self-directed, capable of managing tasks in a remote setting
• Familiarity with CRM systems, particularly Microsoft Dynamics, is a plus
• Background in appointment-setting roles or retail support is advantageous