Job Summary
A software development company is searching for a person to fill their position for a Remote Senior Customer Success Manager.
Candidates will be responsible for the following:
- Driving adoption of the platform by delivering value
- Analyzing customer data to improve the overall customer experience
- Collaborating with Sales, Implementation, Product, and Support teams
Applicants must meet the following qualifications:
- 4+ years of proven Customer Success, Account Management, Sales or SaaS experience
- A Customer Success Manager that has grown key strategic and complex accounts with measurable impact
- A data-driven player with the ability to meet ambiguity with structure, clarity, and precision
- Current on CS best practices for internal and external efforts (eg: EBRs, QBRs etc.)
- Be a gifted communicator who fosters strong, strategic relationships and recognizes how to instill long-term value in clientele
