Remote Associate IT Support Technician

Job Summary

A cloud-based digital banking solutions company has a current position open for a Remote Associate IT Support Technician.

Must be able to:

• Provide excellent first contact customer service to our internal customers
• Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction
• Set up new employee offices and assist with on-boarding of new Q2 employees

Qualifications Include:

• Up to 2 years of technical experience in an IT organization
• Ability to work individually, as a team, and cross-functionally to resolve complex issues
• Strong customer service, written, and oral communication skills
• Experience with Active Directory
• Experience supporting both Windows and Mac workstations
• Experience providing effective support to remote users