Remote Associate Service Account Manager

Location: Massachusetts, Minnesota

Compensation: To Be Discussed

Staff Reviewed: Sun, Jan 10, 2021

This job expires in: 20 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare company is in need of a Remote Associate Service Account Manager.

Individual must be able to fulfill the following responsibilities:

  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide expertise and customer service support to members, customers, and/or providers
  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues

Applicants must meet the following qualifications:

  • Familiarity with computer and Windows PC applications
  • 3+ years of customer service experience analyzing and solving customer problems
  • High school diploma or GED (or higher)

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