Job Summary
A healthcare company is in need of a Remote Associate Service Account Manager.
Individual must be able to fulfill the following responsibilities:
- Identify and resolve operational problems using defined processes, expertise and judgment
- Provide expertise and customer service support to members, customers, and/or providers
- Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues
Applicants must meet the following qualifications:
- Familiarity with computer and Windows PC applications
- 3+ years of customer service experience analyzing and solving customer problems
- High school diploma or GED (or higher)
