Job Summary

A global healthcare company is filling a position for a Remote Associate Service Account Manager.

Must be able to:

• Identify and coordinate internal resources across multiple business units to address escalated client situations
• Establish strong working relationships with the engineering, product management, IT, and other cross-functional teams
• Provide technical/systems expertise and support to members, client teams or other stakeholder groups

Qualifications Include:

• High School Diploma / GED (or higher)
• Advanced technical skills (with Windows and/or MacOS)
• Associate’s Degree (or higher)
• Experience with an issue/ticket tracking system
• 1+ years previous customer service experience