Job Summary
A software company is in need of a Remote Associate Technical Support Analyst.
Must be able to:
- Respond to requests from internal and external customers for Product Support
- Provide written and verbal front-line support for basic customer questions
- Route tickets and track progress, providing regular updates to customers
Position Requirements Include:
- 2+ years of experience in technical support
- Strong interpersonal and team skills
- Desire to work in a dynamic and fast-paced environment
- Strong verbal and written communication skills
- High level of initiative to work individually and as part of a team
- Proficiency with Microsoft Office applications
