Job Summary

A home warranty and services company needs applicants for an opening for a Remote Authorizer Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

• Approve initial diagnosis of issues reported by customers
• Negotiate pricing with contractors
• Authorize repair (or replacement) of systems or appliances covered by the plan

Required Skills:

• High school diploma or GED is required
• You are able to effectively interpret home warranty plans, contract coverage, etc
• You are effective at conflict resolution
• You excel at de-escalating upset or frustrated customers
• You thrive in a fast paced environment where multi-tasking is necessary
• You have strong communication skills – interpersonal and written