Job Summary
A company that provides communications and media services is in need of a Remote Automotive Technical Customer Care Specialist II.
Must be able to:
- Provide the first level of support, answering a high volume of calls and e-mails from customers
- Assist customers with a variety of questions, requests, and issues
- Effectively research, document, track and monitor customers’ requests and issues to ensure a timely resolution
Position Requirements Include:
- High School Diploma/GED and 3 years’ experience in a related field; OR a different combination
- Bachelor’s Degree in Information Technology or Computer Information Systems with programming preferred
- Basic to intermediate technical skills with a moderate level of proficiency preferred
