Remote B2B SaaS Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 21, 2021

This job expires in: 15 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company specializing in localization tools has a current position open for a Remote B2B SaaS Customer Success Manager .

Core Responsibilities of this position include:

  • Building and nurturing long-term customer relationships and partnerships to ensure customer satisfaction and success
  • Executing and continually iterating on Customer Success playbook to maximize effectiveness
  • Reporting weekly on Customer Success performance metrics; identify areas of concern and opportunities for improvement

Applicants must meet the following qualifications:

  • 3+ years experience in Customer Success Management with a complex B2B SaaS technology product servicing with high-value customer accounts
  • Highly personable and engaging customer-facing personality
  • Polished and professional communication skills, both written and verbal. Comfortable presenting and communicating at the C-Suite level
  • Solid knowledge of digital & technology-based industries and a strong understanding of software technology and terminology
  • Self-directed, motivated, and adaptable
  • Highly organized working style

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