Job Summary
A privately held technology company is searching for a person to fill their position for a Remote B2B SaaS Customer Support Representative.
Core Responsibilities of this position include:
- Answering live chats and emails, providing support on a wide range of product topics
- Acting as a trusted adviser to help solve customer problems
- Troubleshooting technical issues and communicate back to the customer
Skills and Requirements Include:
- 1-3 years of Customer Support experience
- Analytical mindset with ability to quickly recognize patterns
- Able to master new software and systems effortlessly and quickly
- Superb writing and communication skills: accurate, focused, and detailed