Job Summary
A bank needs applicants for an opening for a Remote Banking Customer Experience Support Agent.
Candidates will be responsible for the following:
- Supporting customers via phone, email, and chat
- Handling and diffusing escalated customer contact
- Conducting compliance analysis for applications
Position Requirements Include:
- 4 years of experience working with customers
- 1 year of experience in banking or FinTech industry
- Strong interpersonal, verbal, and written communication skills
- Exceedingly coachable and eager to learn
- Tech-savvy
- Eager to maintain a collaborative, blame-free, problem-solving attitude
