Remote Banking Customer Experience Support Agent

Location: Nationwide

Compensation: Salary

Staff Reviewed: Mon, Mar 29, 2021

This job expires in: 13 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A bank needs applicants for an opening for a Remote Banking Customer Experience Support Agent.

Candidates will be responsible for the following:

  • Supporting customers via phone, email, and chat
  • Handling and diffusing escalated customer contact
  • Conducting compliance analysis for applications

Position Requirements Include:

  • 4 years of experience working with customers
  • 1 year of experience in banking or FinTech industry
  • Strong interpersonal, verbal, and written communication skills
  • Exceedingly coachable and eager to learn
  • Tech-savvy
  • Eager to maintain a collaborative, blame-free, problem-solving attitude

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