Remote Banking Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in the banking sector for a 100% remote position.

Key Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking services
• Ensure adherence to established call procedures and customer service standards
• Provide accurate information and solutions to customer inquiries in a professional manner

Required Qualifications, Training, and Education

• Experience working in a call center environment within the banking sector
• Flexibility to work rotating shifts, including nights, weekends, and holidays
• Completion of a 3-4 weeks paid training program
• Ability to maintain high levels of accuracy in customer interactions
• Must be comfortable using provided equipment for remote work