Job Summary

A software development company specializing in collaboration solutions is searching for a person to fill their position for a Remote Base Optimizations Customer Support Manager.

Core Responsibilities Include:

• Managing the performance and support the career development of CSAs on the team
• Fostering a learning environment in your team
• Helping scope and defining tactics to achieve team OKRs

Required Skills:

• You have 5+ years of professional experience in Customer Support or Professional Services
• You have 3+ years of management experience
• You clearly communicate strategy, trade offs, and progress within your team
• You work effectively in a dynamic, rapidly changing, and fast-paced environment
• You have experience working in close partnership with Customer Success or Support Operations