Remote Behavioral Health Call Center EAP Consultant II

Job Summary

A health insurance company has a current position open for a Remote Behavioral Health Call Center EAP Consultant II.

Core Responsibilities of this position include:

• Supporting Employee Assistance Program (EAP) service department by responding to initial customer contacts and request
• Providing telephone support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
• Assessing members and assisting them in accessing behavioral healthcare benefits available under their health plan

Qualifications Include:

• Minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience
• Any combination of education and experience, which would provide an equivalent background
• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws)
• Great communication skills