Job Summary
A health insurance company has an open position for a Remote Behavioral Health EAP Consultant II.
Core Responsibilities Include:
- Supporting Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services
- Providing telephone support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
- Assessing members and assisting them in accessing behavioral healthcare benefits available under their health plan
Applicants must meet the following qualifications:
- 5-7 years of direct psychiatric and/or substance abuse experience
- Prior managed care experience
- Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s)
- Ability to treat patients with dignity and empathy
- Strong listening and communication skills
