Remote Benefits Call Center Representative

Job Summary

Supporting employees with their benefit inquiries, the full-time Remote Benefits Call Center Representative will answer incoming calls regarding healthcare, retirement, and other benefit options while managing a steady call volume and performing administrative tasks.

Key responsibilities:

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web, completing customer-related transactions
• Document calls thoroughly in the case management system and meet accuracy and timeliness standards

Required qualifications:

• Previous call center experience with high-volume calls
• Experience with healthcare or employer benefits (highly preferred)
• High school diploma or GED
• Proficiency in keyboarding and MS Office
• Successful background check & drug test (includes education and employment verification)