Remote Benefits Customer Service Rep

Job Summary

To support a growing call center team, the full-time Remote Benefits Customer Service Representative will manage customer inquiries and provide assistance with benefits enrollment while working remotely after an initial onsite training day.

Key responsibilities

• Build rapport with customers and respond to inquiries in a compassionate and timely manner
• Customize service approaches to meet diverse member communication styles while maintaining professionalism
• Handle confidential information in compliance with HIPAA and maintain accurate documentation of calls and cases

Required qualifications

• Verifiable High School Diploma or GED
• Previous call center experience
• Strong computer skills
• Ability to work in a private, quiet workspace with a reliable internet connection
• MUST live within 2 hours of Pittsburgh, Pennsylvania