Remote Benefits Customer Service Representative

Job Summary

A company is looking for a Virtual/Remote Benefits Customer Service Representative.

Key Responsibilities

• Provide compassionate service via phone, email, and chat to benefit plan participants
• Handle sensitive information in compliance with HIPAA and data privacy regulations
• Accurately document all interactions and resolve issues professionally

Required Qualifications

• High school diploma or GED required
• Reliable high-speed internet and a dedicated, quiet workspace
• Flexible availability with no time-off allowed between August and December
• Previous customer service experience preferred
• Proficiency with Microsoft Office and a typing speed of at least 30 WPM