Remote Benefits Customer Service Representative

Job Summary

To support customer needs, the part-time Remote Benefits Customer Service Representative will provide compassionate and accurate responses to inquiries while working remotely after an initial onsite training day in Richardson, TX.

Key responsibilities

• Build rapport with customers and respond to inquiries via phone, email, and instant message in a timely and respectful manner
• Translate complex health and welfare plan information into understandable terms for customers while maintaining confidentiality and compliance with HIPAA
• Customize service approaches to meet diverse customer communication styles and anticipate future member needs

Required qualifications

• High School Diploma or GED
• Experience in customer service or call center environments preferred
• Fluency in English; bilingual candidates in Spanish or French are encouraged to apply