Remote Benefits Customer Service Representative

Job Summary

Assisting participants with retirement and pension inquiries, the full-time Remote Benefits Customer Service Representative will provide professional customer service, process requests, and maintain accurate records while working remotely in a high-volume call center environment.

Key responsibilities

• Answer incoming calls regarding retirement and pension benefits, providing clear and courteous assistance
• Research participant inquiries and update records while ensuring compliance and accuracy
• Document all interactions and escalate complex issues to the appropriate department as needed

Required qualifications

• Previous experience in a high-volume call center environment
• High school diploma or GED
• Ability to navigate multiple computer systems and applications
• Must be at least 18 years old
• Successful completion of a criminal background check