Job Summary
An employee benefits provider has a current position open for a Remote Benefits Customer Service Representative.
Must be able to:
- Respond to telephone, written and electronic inquiries from employees/members
- Treat all inquiries professionally and respectfully following Health Benefits guidelines
- Appropriately refer or escalate calls based on customer service procedures and guidelines
Must meet the following requirements for consideration:
- Previous customer service experience is required
- Ability to work in a fast-paced, customer service driven environment
- Excellent verbal and written communication skills are required
- Ability to work effectively with team members, employees/members, providers, and clients
- Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
- Flexible; open to continued process improvement
