Remote Benefits Representative

Job Summary

As a full-time Remote Benefits Call Center Representative, the successful candidate will assist employees by answering incoming calls to explain healthcare, retirement, and other benefit options while managing a steady call volume and performing back-office tasks such as claims processing.

Key responsibilities:

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web, documenting calls in the case management system
• Complete customer-related transactions with limited supervision while meeting accuracy and timeliness standards

Required qualifications:

• Previous call center experience handling high-volume calls
• Experience with healthcare or employer benefits is highly preferred
• High school diploma or GED
• Proficiency in keyboarding and MS Office
• Ability to work independently with minimal supervision