Remote Benefits Representative

Job Summary

As a full-time Remote Benefits Call Center Representative, the candidate will support employees by answering incoming calls to assist them with understanding their healthcare, retirement, and other benefit options while managing a steady call volume and performing back-office tasks.

Key responsibilities:

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web, completing customer-related transactions
• Document calls thoroughly in the case management system and comply with call center policies

Required qualifications:

• Previous call center experience with high-volume calls
• Experience with healthcare or employer benefits is highly preferred
• High school diploma or GED
• Proficiency in keyboarding and MS Office
• Successful background check and drug test