Remote Benefits Software Service Center Customer Success Support Specialist

Job Summary

A provider of cloud-based benefits software solutions is searching for a person to fill their position for a Remote Benefits Software Service Center Customer Success Support Specialist.

Must be able to:

• Respond to customer inquiries regarding product functionality or system issues
• Work directly with customers to troubleshoot, research, and resolve questions and issues within our products
• Serve as key communication point for issues assigned and work to resolve complex issues

Must meet the following requirements for consideration:

• B.S. or B.A. required
• 2+ years’ experience in data analysis, account management, or technical customer support-related roles
• Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, Healthcare
• Excellent analytical, problem solving, time management, and multi-tasking skills
• Ability to deliver quality results in a fast-paced environment
• Strong verbal and written communication skills that focus on concise and informative content for internal and customer audiences