Remote Bilingual Chinese Medicare Customer Service Senior Advocate

Job is Expired

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Sun, Jul 25, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A healthcare company needs applicants for an opening for a Remote Bilingual Chinese Medicare Customer Service Senior Advocate.

Core Responsibilities Include:

  • Maximizing use of community services, support programs, and resources available to members
  • Acting as a customer advocate and provide in language phone service to Chinese and English speaking Medicare customers
  • Identifying trends and continuously makes recommendations to improve processes

Skills and Requirements Include:

  • Bilingual fluency (verbal and written) in Chinese (Mandarin AND Cantonese) and English required
  • 2+ years in a Customer Service environment
  • 1+ year moderate proficiency with Windows PC applications
  • Ability to work scheduled shifts within our hours of operation

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