Remote Bilingual Collections Specialist

Job Summary

To support consumers in managing their financial responsibilities, the full-time Remote Bilingual Collections Specialist will engage in high-volume communication, offering solutions and payment options while documenting interactions accurately.

Key responsibilities

• Assist consumers in understanding their accounts and provide tailored payment solutions
• Manage a high volume of inbound and outbound calls while meeting performance goals
• Document all interactions accurately in the company's systems

Required qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual in English and Spanish is required
• Basic knowledge of medical terminology is preferred
• Ability to handle sensitive conversations and build trust with consumers
• A reliable and detail-oriented work style