Job Summary
A telecommunications service provider is searching for a person to fill their position for a Remote Multilingual Customer Experience Advisor in Concord.
Individual must be able to fulfill the following responsibilities:
- Respond to customer inquiries
- Determine root cause and drive resolution
- Document customers’ accounts accordingly
Qualifications for this position include:
- Bilingual (English/French Canadian/Spanish)
- High school diploma or equivalent required
- 2+ years’ experience in customer service
- Experience solving customer problems in a work-from-home environment
- Strong PC Skills and knowledge of Operating Systems
- Must meet in-home technical requirements
