Remote Bilingual Customer Service Representative

Job Summary

A company is looking for a Remote Bilingual Customer Service Representative.

Key Responsibilities

• Support customers via phone, chat, and email in English and Polish or German
• Handle billing inquiries, order issues, and account support
• Document cases accurately in CRM systems and maintain high customer satisfaction standards

Required Qualifications

• Advanced verbal and written fluency in English and Polish or German (C1 preferred)
• 1+ year of customer service experience (remote or call center preferred)
• Ability to switch between languages seamlessly
• Clear, professional communication style
• U.S. work authorization