Job Summary
A telecommunications company is filling a position for a Remote Bilingual French Customer Experience Representative.
Core Responsibilities of this position include:
- Serve as an information resource for billing, programming, and troubleshooting questions
- Communicate the value of our products and share ways for customers to get the most from our company
- Conduct back-to-back phone calls with customers throughout the entirety of your shift
Skills and Requirements Include:
- Ability to navigate company communications and programs in English while speaking with customers in French and English
- Ability to work and remain engaged on the phone throughout the entirety of your shift
- Superb attendance
- Flexibility to work hours that mirror our customers’ needs
- Tech savviness with the ability to smoothly operate Windows OS desktop computer
- Ability to multi-task; speaking with customers while logging information and navigating multiple programs