Remote Bilingual French Customer Support Intake Specialist

Job is Expired

Location: Mountain Time

Compensation: Hourly

Staff Reviewed: Wed, Jun 16, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A customer-engagement services company is filling a position for a Remote Bilingual French Customer Support Intake Specialist.

Candidates will be responsible for the following:

  • Providing bilingual French/English customer support and account management services
  • Educating callers on self-service options for future service questions
  • Providing phone support to authorize purchasing, answering billing questions, and giving transaction details to carriers

Position Requirements Include:

  • Bilingual (French and English) and excellent written and verbal communicator that connects well with people via phone
  • High School Diploma or GED (minimum) and history of on-time attendance at a previous job
  • 6 months or more of computer data entry experience with solid PC skills with Microsoft office on dual screens
  • Previous Inbound call center experience to provide excellent customer service by phone with professionalism
  • Able to provide a stand-alone monitor, USB corded headset, and a quiet, distraction-free home workspace

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