Job Summary
An internet company is seeking a Remote Bilingual French German or Italian Customer Escalations Representative.
Core Responsibilities of this position include:
- Resolving billing and booking issues in a real-time, non-scripted environment
- Answering general questions about how the company works and assisting customers
- Providing phone support to customers and hotel partners
Position Requirements Include:
- Native or Full professional fluency in French, Italian, or German
- At least one year of high-volume call center experience in a metric-driven environment is required
- Reliable High-Speed Internet connection
- Cultural knowledge and ability to apply cultural context to customer support
- Tech-savvy and proficient with iPhone and Android
- A strong track record of delivering exceptional customer service
