Remote Bilingual French Merchant Support Representative

Job Summary

A software development company is in need of a Remote Bilingual French Merchant Support Representative.

Must be able to:

• Provide clear, prompt, detailed, empathetic, and business-oriented support to our merchants
• Become familiar with the company's product and assist merchants in resolving basic to complex inquiries via email, and phones
• Work with merchants to understand how they use company services, and provide valuable feedback to Product and Development teams

Qualifications Include:

• Fluency in written and spoken English and French
• Proven success in a fast-paced support environment
• Prove exceptional writing capabilities to provide clear and empathetic business support through email and phone
• Demonstrated strong verbal communication skills with the ability to clearly articulate technical instructions and troubleshoot via phone support
• Ability to summarize technical merchant issues into notes that are readable by other parties
• Ability to de-escalate situations while showing empathy