Job Summary
A computer, electronics, and mobile device company is filling a position for a Remote Bilingual German Retail Customer Care Fraud Prevention Specialist.
Core Responsibilities Include:
- Efficiently and accurately analyzing orders to identify and stop fraudulent activity
- Fielding order inquiries via an inbound phone queue
- Engaging with customers or financial institutions
Skills and Requirements Include:
- Fluency in the German language with excellent verbal, reading, writing and comprehension skills
- 1-2 years experience in customer service or order verification type role
- Strong working knowledge of RCC processes, policies, and procedures
- Excels at analytics and creative problem solving skills
- Ability to identify business process solutions that increase efficiencies
- Bachelor’s degree preferred, or equivalent experience