Job Summary
A law firm that specializes in business and transactional law is searching for a person to fill their position for a Remote Bilingual Intake Specialist.
Core Responsibilities of this position include:
- Conducting intakes by phone on the ERLI queue and respond to online intake requests for legal assistance
- Applying legal training to client’s case facts and provide accurate information, referral, or legal advice under the supervision of the manager and supervising attorney
- Utilizing case management database to document case facts and prepare case files for daily supervisor review
Skills and Requirements Include:
- High School/GED Diploma
- Fluency in English and Spanish
- Proficiency in Microsoft Office Suite
- At least 1 year of call center experience or telephone customer service experience
- At least 1 year of data entry experience and/or intake-related experience
