Job Summary
A mobile travel app company is searching for a person to fill their position for a Remote Bilingual Italian or German Customer Escalations Representative.
Core Responsibilities Include:
- Providing phone support to customers and partners
- Answering general questions about how our app works and assist customers
- Resolving billing and booking issues in a real-time, non-scripted environment
Skills and Requirements Include:
- Native or Full professional fluency in Italian, German or French
- Reliable High-Speed Internet connection
- At least one year of high-volume call center experience in a metric-driven environment
- Tech-savvy and proficient with iPhone and Android
- A strong track record of delivering exceptional customer service
