Job Summary

A global healthcare company is seeking a Remote Bilingual Japanese Healthcare Customer Service Representative.

Core Responsibilities Include:

• Answering incoming phone calls from customers and identify billing, elligibility and payment needs
• Taking ownership of customer issues via complete resolution on behalf of the customer in real time
• Meeting the performance goals of efficiency, accuracy, quality, member satisfaction and attendance

Applicants must meet the following qualifications:

• Bilingual fluency in English and Japanese
• A high school diploma/GED (or higher) OR 10+ years of equivalent working experience
• Ability to work regularly scheduled shifts within our hours of operation including the training period
• Must successfully complete the Customer Service training classes and demonstrate proficiency of the material
• 1+ years prior experience in an office setting, call center setting or phone support role