Remote Bilingual Japanese Tier 1 Customer Support Agent

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 28, 2022
This job expires in: 15 days
Job Summary

A business solutions company is seeking a Remote Bilingual Japanese Tier 1 Customer Support Agent.

Candidates will be responsible for the following:

  • Monitoring live online video conferencing events and provide live immediate assistance to participants
  • Promptly escalating more complex problems to appropriate internal team members
  • Continuously endeavoring to improve the quality of our support and service, both internally and externally

Position Requirements Include:

  • 1-3 years of work experience, preferably with a SaaS company or a product/technology division
  • Poise and professionalism to respond to high-level executives from around the world
  • Strong communication skills written and verbal
  • Familiarity with Salesforce (or other CRM), website backend/administrative interfaces
  • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
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