Job Summary
A business solutions company is seeking a Remote Bilingual Portuguese Tier 1 Customer Support Agent.
Must be able to:
- Enthusiastically support clients with their tech, logistical, and other needs
- Promptly escalate more complex problems to appropriate internal team members
- Monitor live online video conferencing events and provide live immediate assistance to participants
Skills and Requirements Include:
- 1-3 years of work experience, preferably with a SaaS company or a product/technology division
- Poise and professionalism to respond to high-level executives from around the world
- Strong communication skills - written and verbal
- Familiarity with Salesforce (or other CRM), website backend/administrative interfaces
- Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment
