Job Summary
A technology-based solutions provider is in need of a Product Support Specialist, Assoc - Bilingual Spanish/English 2nd Shift (M-F, 1-9:30pm CST REMOTE).
Core Responsibilities of this position include:
- Providing product support by assisting customers with simple to moderately complex questions and problems
- Troubleshooting issues to resolution and directly answer user questions
- Routing issues the Product Support Specialist is unable to resolve to the appropriate person or team for timely resolution
Required Skills:
- High school diploma required
- Expert fluency in both Spanish and English
- Strong technical aptitude and learning agility
- 1-3 years previous experience in a client service or product support environment
- Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
