Job Summary

An insurance and benefits company has an open position for a Remote Bilingual Spanish Contact Center Supervisor.

Core Responsibilities Include:

• Assessing quality, accuracy and customer effort levels through conducting supplemental audits
• Managing the day to day activities of leading a direct reporting team
• Being accountable for team level metrics to ensure that departmental goals are met

Must meet the following requirements for consideration:

• Bilingual language skills- Spanish/English proficiency required
• Strong internal and external customer service orientation
• Excellent oral and written communication skills, presentation and interpersonal abilities
• Demonstrated ability to deliver results, achieve goals
• Strong PC skills required
• Experience in motivation, team building and collaboration/partnership